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A boutique graphic design studio in Cape Town, South Africa, that specialises in brand styling and packaging design for small business & creative entrepreneurs

Frequently asked questions

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HOW LONG IS THE BRAND STYLING PROCESS? WHEN WILL I HAVE THE KEYS TO MY GRAPHIC LIBRARY?
Most brand styling projects are completed within 4 weeks, depending on the variety of touchpoints included in your package and your timely feedback on artwork. Don’t worry! In your project proposal and welcome pack I’ll break down your project day-by-day, so you’re never left wondering when you’ll receive artwork or when your feedback is due.

How soon will I be able to schedule my project for?
I take on a limited amount of brand styling projects per quarter, to ensure I am devoting quality time to your brand and mine. This means projects are usually scheduled out at least 6 weeks in advance. Let’s chat and see where your ideal project dates and my design calendar align!

Why should I schedule a consultation?
I believe a face-to-face meeting will be the best way to ensure we’re a perfect fit! I would love to hear more about your brand and goals and definitely get to know you. I also want to share my process and branding philosophy so you know exactly who Freckled Design Studio is too. And who doesn’t love making a new business BFF anyway?

Do you use any project management tools I’ll have to sign up for?
I use Asana for all my projects (personal and business). It’s a free application and definitely worth investigating if you find yourself without one in your business! I set up the project, assign tasks to you with a due date so you have a place to come back to to see when your feedback is due.

We’re in different parts of the world! What are your office hours?
I work according to CAT, which is GMT+2. I’m available on email and calls by appointment Monday, Tuesday and Thursday 9am to 4pm and Wednesdays and Fridays 9am to 1pm, excluding South African public holidays. I believe in balance and that weekends are for family, outings, slow dinners and wine.

Are revisions included in the project?
Absolutely! Together, we refine every part of your brand styling to create a visual language you love and effortlessly understand so that you feel empowered sharing your brand story.

What if we exhaust the revisions and the artwork still doesn’t resonate with me?
That would be so terrible but also so unlikely! I believe in treating the your brand holistically. This means I’m not down with the superficial. I provide a comprehensive, fun and (TBH) breath-taking experience called the Brand Foundation Workbook. If you’ve been open and honest, the result of our 4 weeks together will be a crazy authentic and clarified brand with a visual language that delights, engages and converts.

Who owns the copyright of the artwork and logos?
After your full invoice is settled, copyright ownership is transferred straight to you. However, Freckled Design Studio is allowed to use all final artwork and concepts for marketing purposes. This means sharing it with my audience on social media and my website.

How do you deliver all the final files?
Before we start your project, I’ll send you a link to a shared and secure Google Drive file. This will keep your invoices, receipts, workbooks, scanned documents, content, copy, and proposals safe. Once you’ve made the final payment, I’ll upload your graphic library for you to peruse and download at your leisure. We’ll both have continued access to this folder (although I do recommend adding it to your own Google Drive, too), because, future projects!

What’s the payment structure for this investment?
The brand styling fee is broken into 3 milestone payments: 2 each of 25% and 1 of 50%. However, if you’d like to arrange a custom payment plan, let me know in the consultation and we can make it happen!

How should payments be made?
Payment can either be made via PayPal (request a PayPal invoice if you don’t have an account) or direct bank deposit (SWIFT code and banking details can be found on your invoice). All clients outside South Africa are invoiced in US Dollars.

My brand needs continued design support. Do you offer those services?
I offer design support for all your marketing, print and online needs if we’ve collaborated on your brand styling. This ensures I have access to your full graphic library to create artwork that’s true to your brand and works towards your brand goals.

I’m ready to get in touch so we can get started. How do I do that?
The best way to get the ball rolling is to complete the Brand Styling Consultation form. If you’re feeling like you don’t know what to say or share about your brand, you can take a deep breath because I ask you everything I need for a consultation here.

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are you ready to build a brand
your clients love as much as you do?

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